Karya Falak is IT support ticketing software for small business in Australia: IT support firms, managed service providers and software studios. Email and your web form land in one inbox, each conversation becomes a ticket on a board you shape, and every ticket can carry a lead, an engineer and a reviewer. Response targets count business hours only, deployments sit on the team Calendar, and your clients’ data stays in Sydney.
Each conversation becomes a ticket with a reference your client can quote. A new message from the same client within a day, while their latest ticket is still open, is added to it instead of making a new one. An IT business starts with New request, Triage, In progress, Waiting on client and Resolved, and you can change any of it. Table view, saved views and bulk actions help on a busy Monday. WhatsApp requests land in the same inbox.
Put people on a ticket under a role: Lead, Engineer and Reviewer to start, or your own. First-reply and resolve targets count only your business hours and tell someone when one is missed. Custom fields can be required before a ticket is resolved, and every change goes into an audit log that can be added to, never edited.
Boards have their own members, each person can protect their sign-in with an authenticator app (MFA), and the database keeps one business’s data away from another’s on every query.
Put deployments, maintenance windows and change freezes on the team Calendar beside leave and public holidays for every state. Each person can subscribe to their own feed, and invitations go out as calendar files. Ready-made forms cover new client onboarding and release steps.
Quote and invoice from the ticket at your hourly rates, sync with Xero or QuickBooks, and give each client a client hub link. The REST API and signed webhooks are documented on developers, and the Claude and ChatGPT connector lets your own Claude or ChatGPT account read and work your tickets, with your permissions.
For teams that look after customers
Messages from email, WhatsApp, SMS and your web form become cards your team can assign, plan and finish.
Show me Karya Falak for:
How work flows
Real screens from sample businesses. Pick a flow, tap a step, or let it play.
A request comes inEmail, WhatsApp, SMS or your web form, it lands in one inbox with the sender’s history beside it.
Who it’s for
Client requests move from New to Resolved, with a developer and a tester on each.
Every request from email, WhatsApp or your web form is a card, assigned with a due date.
Quotes from your price book, visits on the Calendar and the Field app on site.
Regular cleans repeat by themselves, and each crew sees only its own run.
Booking enquiries in one inbox, and functions, meetings and leave on one Calendar.
Pricing
The 14-day free trial has everything switched on, field members included.
See full pricingA$49a month
Up to 10 people in the office
A$99a month
No limit on people in the office
A$9a month
Each field member, on either plan
Inbox to job
Customers keep messaging the way they like. Half an hour of back and forth becomes one card, and the longest wait sits on top.
Calendar
Deployments, maintenance windows, sprint meetings, time off and public holidays for every Australian state, by Month, Week, Day or Agenda.
Claude and ChatGPT
Connect Karya Falak to your own Claude or ChatGPT and ask what is on today, who is waiting on a reply, or which jobs are done but not invoiced.
On every plan. Karya Falak does not run the AI; your own Claude or ChatGPT account does.
How to connectQuotes and invoices
Your logo and colours on every quote, invoice and job sheet. Customers accept on their phone and pay by card, PayID or bank transfer.
Karya Falak Field
Today’s visits in order, every job on the map, gate codes and pets before they knock, and On my way in one tap.
Location is read only while the app is open, to show distances and stamp arrival. With a live On my way link it is shared only while you’re on the way to a job, and stops when you arrive. Never in the background.
Features
Items and kits with your price, cost and margin, offered as you type a quote or invoice line.
Weekly, fortnightly or monthly, dragged to another day or person, with a reminder to the customer the day before.
Rules that label, assign, move a card or reply when a message arrives, a quote is accepted or a visit is booked.
First-reply and finish targets that count only the hours you are open, and someone hears when one is missed.
Mentions, assignments, new conversations and closing WhatsApp windows, in the app, by email or as a push.
Pictures, PDFs, text, Markdown, JSON and CSV open right on the ticket or the reply.
Who changed what, and from what to what: columns, people, dates, fields, quotes, invoices and visits.
Record what your work needs, make it required before a job is done, and make labels in your colours.
The same person by phone, email and form is one contact, with their saved addresses.
Works with
Invoices reach Xero with the same lines and tax, to the cent, and a payment recorded in Xero comes back to the job.
The same for QuickBooks: invoices, customers and payments both ways. One accounting system per business.
Two-way sync: your visits and events go out, and busy time in your own calendar counts here.
Import from ServiceM8, Tradify, Fergus, Jobber, simPRO, Trello, Asana, Jira, monday.com, ClickUp or any spreadsheet.
Pricing
GST is included in every price, and the 14-day free trial has everything switched on, field members included.
A$49a month, GST included
Up to 10 people in the office
A$99a month, GST included
No limit on people in the office
A$9 a member, a month
A field member sees only their own jobs and takes none of Starter’s 10 seats; everyone else uses the app at no extra charge.
A$19 a month
An Australian number for sending and receiving SMS. Message costs are passed through at what the carrier charges, and you can see them on your usage page.
For example, Starter with up to 10 people in the office and no field members is A$49 a month.
Security
The database and every file live in Australia, not in another country’s region by default.
Separation is enforced by the database itself on every query, not by a filter the application remembers to add.
Opt-outs are honoured before a send, and every action goes into an audit log that can be added to, never edited.
Questions
Yes. Any board column or contact list exports to CSV or text on demand. The download link expires, and the export is recorded in your audit log.
Yes. Everyone on the board can answer one WhatsApp or SMS number. Each reply records who sent it, and a card can be assigned so two people do not answer the same customer.
Yes. Karya Falak runs in the browser on a phone, a tablet or a desktop, and you can add it to your home screen. The people on the road also have the Field app.
Yes, for WhatsApp: you connect a Meta business account and a phone number you control during setup. SMS, email and web forms need no Meta account, so you can start with those today.
The app itself costs nothing. Only field members, the people who use just the app, are A$9 a month each.
Yes. Export your clients, materials and jobs from ServiceM8 as CSV files, with no API key needed, and import them in Settings. Every row is previewed before anything changes, and an import can be undone for seven days.
When the 14 days end, pick Starter or Growth to keep going. Nothing is charged until you do.
Connect the channel your customers use most, invite your team, and put next week’s work through it.
