Industries
Software for service businesses, by industry
Karya Falak is software for service businesses in Australia, and it changes its words and defaults to suit the business using it. A plumber sees jobs, sites and customers; a cleaning company sees clients and properties; an IT team sees tickets and requests. Pick your industry below to see how enquiries, quotes, visits and invoices work for a business like yours.
Every industry
- PlumbersPlumbing software for Australian businesses: quote hot water jobs from a price book, book callouts and yearly backflow tests, and send GST tax invoices.
- ElectriciansSoftware for Australian electricians: quote switchboard upgrades and EV chargers, book fault calls, repeat test and tag rounds and send GST tax invoices.
- Air conditioningSoftware for Australian air-con and HVAC businesses: quote split and ducted installs, repeat service visits, handle heatwave breakdowns and invoice with GST.
- LandscapingSoftware for Australian landscapers and garden maintenance crews: quote by the square metre, run weekly mowing rounds, track job profit and invoice with GST.
- HandymanSoftware for Australian handyman businesses: price small jobs by the hour or fixed rate, take online bookings, invoice property managers and get paid faster.
- PaintersQuote painting jobs by the room or square metre, let customers pick extras and sign online, book your crew and send GST tax invoices. Built in Australia.
- Pest controlRepeat treatments every 3 or 12 months, treatment records at every visit, bookings from your website and GST invoices. Pest control software built in Australia.
- LocksmithsFlag lockouts as urgent, price call-outs from your price book, invoice and take payment at the door, and keep lock details on every job. Built in Australia.
- CarpentersQuote decks, pergolas and fit-outs from price-book kits with markup, take a deposit, book multi-day work and see the profit on every job. Built in Australia.
- TradesEnquiries in one inbox, quotes customers sign online, visits on one Calendar, the Field app for your crew and GST tax invoices. Built in Australia for trades.
- Cleaning and home servicesRegular cleans that repeat by themselves, crews who see only their own run, end-of-lease checklists and invoices per clean or monthly. Built in Australia.
- IT and softwareClient requests from email and your web form become tickets with a lead, engineer and reviewer. Response targets in business hours, data stored in Sydney.
- Office and supportCustomer requests from email and your web form become tickets with an owner, a due date and a response target. For support desks and agencies, data in Sydney.
- HospitalityFunction and booking enquiries from email and your web form in one inbox, each with its date, guests and occasion, and your whole team on one Calendar.
Why one product can suit different businesses
When you sign up you choose a business type. That choice sets the words on screen, the starting board columns, the roles people can hold on a card and the features that are switched on. You can change any of it later.
Trades start with columns like New enquiry, Quoted, Booked, In progress, Invoiced and Paid, and roles of Lead and Helper. Cleaning starts with a Regular clients column and roles of Team lead and Cleaner. IT starts with New request, Triage, In progress, Waiting on client and Resolved.
Main industry pages
- Trades and field service: quotes from your price book, visits on the Calendar, the Field app on site for iPhone and Android, and an Australian tax invoice from the same card.
- Cleaning and home services: regular cleans that repeat weekly, fortnightly or monthly, each crew seeing only its own run, and a job sheet, photos and a signature at the end of each visit.
- IT and software services: client requests as tickets, with people in named roles such as lead, engineer and reviewer on each, and releases and maintenance windows on the team Calendar.
- Office and support teams: every request from email or your web form as a card, assigned with a due date and a reply target that counts business hours.
- Hospitality: booking enquiries in one inbox, with functions, meetings and staff leave on one Calendar.
Pages for each trade
These pages go deeper on one trade: the jobs that come in, what a quote for that work usually needs, and which features matter most.
- Plumbers: urgent hot water and leak enquiries, quotes with options such as a choice of system, and repeat maintenance customers.
- Electricians: switchboard and fit-off quotes with optional extras, job forms for the checks you record on site, and invoices with GST per line.
- Air-conditioning: install quotes with a deposit, seasonal rushes of enquiries, and service visits that repeat on a schedule.
- Landscaping and gardening: weekly or fortnightly maintenance runs, project quotes with a cover photo, and billing per visit or monthly.
- Handyman: many small jobs a week, a price book of hourly rates and call-out charges, and several jobs on one invoice.
- Painters: room-by-room quotes with optional extras, deposits on acceptance and markup on materials.
- Pest control: treatments that repeat, a reminder to the customer the day before, and job forms for each treatment.
- Locksmiths: urgent lockout messages answered fast from one inbox, and quick quotes and invoices from the job card.
- Carpenters: quotes that go through changes and revisions, costs and profit per job, and deposits before materials are bought.
What every industry gets
- One shared inbox for email, your web form, WhatsApp and SMS.
- Boards with any columns, so your stages match how you actually work.
- A team Calendar with leave and Australian public holidays for each state.
- Data kept in Sydney, and a Claude and ChatGPT connector on every plan.
If your business is not listed
Choose the closest type, or Something else, at sign-up. Pool care, gardening, property maintenance, agencies and support desks all fit one of the types above. Every feature can be switched on or off, so you are never stuck with screens you do not need. The features page lists them all.
Questions
Can I change my business type later?
Yes, in Settings under Features. Changing it does not alter the boards, fields or replies you already have, and you can rename columns, add roles and switch features on or off at any time.
Is the price different for each industry?
No. Every industry uses the same two plans. See pricing.
I run a trade and an office team. Can both use it?
Yes. Each team can have its own boards with their own members, and everyone shares the inbox and the Calendar.
See it set up for your industry
Pick your business type when you start the 14-day trial and Karya Falak sets up the words, columns and features for you.