Online payments for tradies, landing in your own Stripe account

How it works

You connect your own Stripe account once, from Settings. Each issued invoice then gets a pay page with its own private link. The customer opens it, sees the invoice and its PDF, and pays with the methods your Stripe account allows. Your PayID and bank details are on the same page for anyone who would rather transfer.

The money goes from the customer to your Stripe account and then to your bank. It never passes through Karya Falak. Stripe’s own fees apply as agreed in your Stripe account.

• Card, through Stripe’s secure payment form.
• PayTo, where your Stripe account has it enabled.
• BECS direct debit from an Australian bank account, where enabled.
• PayID and bank transfer details, marked paid by hand when they arrive.

Paid shows by itself

When Stripe confirms the payment, the invoice moves to paid or part paid, whoever has the job is told, the card on the board shows Paid and the payment goes into the audit log. If you use Xero or QuickBooks, the payment goes there too. A failed card leaves the invoice open, with the failure on its timeline so you know why.

If a customer disputes a charge, it shows on the invoice and owners are told. You handle the dispute, and any refund, in your Stripe dashboard.

Deposits when a quote is accepted

Ask for a deposit on a quote and the customer’s accept button reads “Approve and pay deposit”. Accepting issues the deposit invoice with the right GST and takes them straight to its pay page. The deposit comes off the final invoice made from the quote, once, so nobody is billed twice.

Saved cards and auto-pay for regular work

For cleans, services and maintenance that repeat, a customer can save a card for future invoices from your business. They tick a box on the pay page, or add a card in their client hub, and agree to plain-English wording that is stored with the time, address and browser. Card numbers are never kept in Karya Falak, only the brand, last four digits and expiry.

Turn on auto-pay for a repeating visit and the saved card is charged when each visit’s invoice is issued. If a charge is declined, the office is told, the customer gets a message with a link to update their card, and Karya Falak tries again over the next 72 hours, four tries in all. A removed card is never charged again.

Why your own Stripe account matters

• The customer relationship and the payout are yours, under your business name.
• You see every payment in Stripe as well as in Karya Falak.
• If you stop using Karya Falak, your Stripe account and its history stay with you.
• You choose which payment methods to switch on in Stripe.

Fewer reasons for a customer to wait

A late payment is often not a refusal. The invoice got lost in an inbox, or paying meant finding the BSB. A link that opens on the phone, with a card form already there, removes both. Pair it with the overdue reminders in invoicing, and read our guide on how to get paid faster.

What is not included

Karya Falak does not offer Tap to Pay on a phone. Surcharges and tips are not added. Refunds and credit notes are made outside Karya Falak, in Stripe and your accounting system.